At Rallison Appliances, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes you may need to return a product, and we are here to make the process as simple and straightforward as possible. Please read our refund and return policy outlined below:

1. Returns Eligibility:

• We accept returns within 7 days from the date of purchase.
• Products eligible for return must be unused, undamaged, and in their original packaging with all original accessories included.

2. Non-returnable Items:

• Customized or personalized products cannot be returned unless there is a manufacturing defect or damage upon receipt.

3. Return Process:

• To initiate a return, please contact our customer service team at [1800 200 6200] to obtain a Return Merchandise Authorization (RMA) number.
• Pack the item securely in the original packaging, along with the RMA number clearly marked on the outside of the package.
• Ship the item back to us at your expense. We recommend using a trackable shipping service.

4. Refund Process:

• Once we receive the returned product and verify its condition, we will process the refund.
• Refunds will be issued to the original method of payment used during the purchase.
• Please allow up to 7 Business Days for the refund to reflect in your account, depending on your bank or credit card issuer.

5. Restocking Fee:

• A restocking fee of 2% may apply to returns that are not due to manufacturing defects or shipping damage.

6. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately.
• We will arrange for a replacement or repair as per warranty terms, or provide a full refund if a replacement is not available.

7. Warranty:

• Our products are covered by a limited warranty against manufacturing defects. Warranty details are provided with each product.

8. Exchange Policy:

• We do not offer direct exchanges. If you wish to exchange a product, you must return the original item for a refund and place a new order for the desired item.

9. Exceptions:

• Rallison Appliances reserves the right to refuse returns or charge additional fees if the product does not meet the return criteria outlined above.

10. Contact Us:

• If you have any questions about our refund and return policy, please contact our customer service team at 1800 200 6200 | service@rallisonappliances.com